- ALL orders will be sent with tracking information for you to check online with the corresponding courier's website. Once your order is prepped for shipment, you will receive a tracking number from our automated system. It may take a day or two for pick up as we prep many orders in queue and await our service to come and take them to their new home!
- Once the order ships from us, IT IS NOT our responsibility and is the property of the purchaser. Tracking numbers will automatically be e-mailed once the order is prepped for shipment.
- If you have any reason to believe there may be an issue with delivery, please contact us to require signature confirmation for your delivery (for a small fee).
- ALL of our packages come with $50 insurance, but to purchase additional insurance please contact us directly. This is the buyers responsibility, so please do not hesitate to ask us for any further questions regarding our shipping policy.
INTERNATIONAL ORDERS - CUSTOMS INFORMATION:
-Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country for it's delivery.
- We ship your order with taxes unpaid, so please take note if you will occur any charges as we are not responsible for them. If you do incur these additional charges, they must be rendered in order for your package to clear customs.This is standard for most online purchasing with any company. If you do not pay these taxes or your package is UNCLAIMED, you will NOT be given any refunds if the items are not paid for and collected. This is the buyers responsibility and unclaimed items due to non payment of VAT tax will not be refunded.
- For more information regarding your country's custom policies, please contact your local customs office.
For items that come back to us being either unclaimed at customs or the wrong address or information was given to us, a store credit will than be issued MINUS any costs that have occurred to us for the order (i.e. shipping and handling costs).
TO CHECK HOW MUCH WILL NEED TO BE COLLECTED AT CUSTOM FROM YOUR COUNTRY PLEASE CHECK THE LINK BELOW: