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ORDER INFO

YOU CAN MAKE AN EXCHANGE/RETURN FOR A STORE CREDIT IN OUR STORE HERE

HOW LONG WILL IT TAKE TO MAKE MY SUIT?

We offer quick ship and made to order items.

*If you are on a deadline, please email us so we can see about accommodation your date. Often times we can, so just ask us :)


QUICK SHIP SUITS: (CLICK HERE): 

In stock in our Coral Springs studio. These will be shipped within 1-3 business days. Often times we have more quick ships that are not online. Send us an email for the latest in stock styles. 

Quick ships ordered with made to order suits will ship together unless separate shipping postage is paid. 

MADE TO ORDER:

7-14 business days for production time and often times less. If you are on a deadline please let us know. If there is no confirmed deadline and we are running longer than anticipated we will touch base with you :) **Large orders may require extra time.

SPECIAL ORDER:

Normally around 6-8 weeks and are either stated on the website listing or are custom requests that were custom ordered via your request. 

Cancellations MUST be made within 24 hours of your purchase. Items will be prepped for production within 24 hours and then cannot be changed or canceled after this period.

 

PREPPING FOR SHIPMENT:

You will receive an email confirmation when your order is being prepared for shipment, which will include your tracking information.

Orders are shipped from our Fort Lauderdale Studio location

GENERAL TRACKING AND DOMESTIC:- ALL ORDERS WILL BE SENT WITH TRACKING INFORMATION FOR YOU TO CHECK ONLINE WITH THE CORRESPONDING COURIER'S WEBSITE. ONCE YOUR ORDER IS PREPPED FOR SHIPMENT, YOU WILL RECEIVE A TRACKING NUMBER FROM OUR AUTOMATED SYSTEM. IT MAY TAKE A DAY OR TWO FOR PICK UP AS WE PREP MANY ORDERS IN QUEUE AND AWAIT OUR SERVICE TO COME AND TAKE THEM TO THEIR NEW HOME! Once the order ships from us, IT IS NOT our responsibility to track each package and is the property of the purchaser. Tracking numbers will automatically be e-mailed once the order is prepped for shipment.All packages are sent with signature at delivery. We have had issues of stolen packages on doorsteps etc. This is for the safety of the package and to ensure it gets delivered to the correct recipient.

 ***Bikini Crush Swimwear is not responsible for any packages lost or stolen in the mail. Every customer will receive an order number as well as the tracking number when their order has been shipped out. Once you have received this information, it is no longer the responsibility of Bikini Crush Swimwear.

-Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country for it's delivery.

- We ship your order with taxes unpaid, so please take note if you will occur any charges as we are not responsible for them. If you do incur these additional charges, they must be rendered in order for your package to clear customs.This is standard for most online purchasing with any company. If you do not pay these taxes or your package is UNCLAIMED, you will NOT be given any refunds if the items are not paid for and collected. This is the buyers responsibility and unclaimed items due to non payment of VAT tax will not be refunded

- For more information regarding your country's custom policies, please contact your local customs office.

For items that come back to us being either unclaimed at customs or the wrong address or information was given to us, a store credit will than be issued MINUS any costs that have occurred to us for the order (i.e. shipping and handling costs). 

TO CHECK HOW MUCH WILL NEED TO BE COLLECTED AT CUSTOM FROM YOUR COUNTRY PLEASE CHECK THE LINK BELOW:
https://tulli.fi/en/customs-duty-calculator?current=start&currency-id=1

Since swimwear is HANDMADE to order, ALL sales are final however we do accept exchanges of size and or style on full priced items. Exchanges must be sent back within 7 business days of receiptItems MUST be unworn/unwashed, have tags attached and liners in place (please try on swimwear over underwear)- If we receive a suit that has been worn we will send the suit back to you without exchange or refund, and you will be banned from future purchases.

Cancellations MUST be made within 24 hours of your purchase. Items will be prepped for production within 24 hours and then cannot be changed or canceled after this period.

 

HOW TO EXCHANGE

An Exchange Form will be included in your shipment along with your invoice. This will include the instructions to send back your item/s. Should you need an additional copy, please email us. A store credit minus any shipping charges or discounts will be issued.

Customer is responsible for any additional fees if the exchanged suit retails at a high price and for shipping the item back to them after exchange is completed. 

 * SALE OR PROMOTIONAL ORDERS OVER 10% OFF IS FINAL SALE, NO EXCHANGES.** ALL JEWELRY AND ACCESSORIES FINAL IS SALE .

DAMAGES RECEIVED

- In the unlikely event your item comes damaged, we can offer a replacement. Damages must be claimed within 3 business days of confirmed delivery. Please email us at info@bikinicrushswimwear.com with images and provided its in stock this can be replaced.

If damages occur during shipping the buyer must file a claim to reclaim money for the expense of shipping the item back to Bikini Crush Swimwear. Bikini Crush Swimwear will cover the cost to send a replacement to the buyer non express.

 We understand that online shopping can be difficult especially with swimwear, if you are dissatisfied for any reason please contact us first to resolve any issues. We WANT you to look and feel Fabulous in your Bikini Crush Swimwear and we will work our best to make sure you feel happy with your purchase. 

Items not covered under our warranty of damages:

- General wear and tear - Past 3 business days of your confirmed delivery date - Discoloration of fabrics and hardware due to continuous salted water and/or chlorine exposure.

CAN I WEAR MY CRUSH IN THE WATER?

- All of our suits are handmade with love! Many Bikini Crush Swimwear suits have been specialty made for MILD water use in chlorine and saltwater (*Unless otherwise Noted for our pool side styles) BUT MUST BE CARED FOR PROPERLY TO AVOID TARNISHING. 

*POOL SIDE STYLES INCLUDE THOSE THAT STATE NOT WATER FRIENDLY ON THE INDIVIDUAL LISTING. (EX: Hand placed rhinestone styles). Due to certain ocean water and chlorine levels the use of prolonged exposure of these elements we cannot guarantee water use, please use at owner discretion. 

CARE DETAILS TO PROLONG HARDWARE IMMEDIATELY AFTER CONTACT WITH SALT WATER OR CHOLINE:RINSE OFF WITH COLD CLEAN WATER. DO NOT LEAVE SALT WATER OR CHLORINE ON THE SWIMWEAR FOR LONG PERIODS OF TIME, THIS WILL BREAK DOWN THE METAL/RHINESTONE PROTECTANT.

Even with our protectant, over time, metals can start to change color, but the better you care for it, it will stay shiny and new longer. 

Do not use tanning oil on areas with metal hardware. This will also break down the protectant on these areas. HOW CAN I WASH MY CRUSH?

- Please hand wash with cold water and mild soap (like Lingerie or swimwear detergent). DO NOT USE WOOLITE and lay flat to dry.

 Please note that suits are not intended to be used during strenuous physical activity and shouldn’t be worn for long periods of time in chlorinated or salted waters. Also please note some suits dyes may run at first, so keep this in mind when wearing, especially for new suits.

- Please take extra care of your suit as you would with any CRUSH! These bikinis are very delicate in nature and should be treated as fine jewelry would. We use some of the finest fabrics, laces, ribbons, beads, jewels and hardware; so treat it with love and care to preserve its life. When trying on your suit DO NOT pull from the hardware at any time. ALWAYS Pull from the fabric and take extra care not to provide tension on the hardware. This will prolong the life of your suit over time. 

- All suits are handmade and MAY vary slightly; this makes your suit special just for you.  Any irregularities and variations in the color and texture of our fabrics are characteristics of the fabric adding to it's natural beauty and is in no way to be considered defective in any way. If you have any questions before you order just ask us. We LOVE to help!