WHAT IS YOUR RETURN POLICY?
- Since swimwear is HANDMADE to order, ALL sales are final. Cancellations MUST be made within 24 hours of your purchase. Items will be prepped for production within 24 hours and then cannot be changed or canceled after this period.
- Full priced items for Exchange of size/alterations or styles are available for swimwear within 7 business days of delivery and require an approval. These items MUST be unworn/unwashed (please try on swimwear over underwear). Please contact us before you ship anything back to us, at email@example.com. We are not responsible for return shipping or shipping for the exchange of a suit. ONE exchange per order will be granted with approval. Customer is responsible for any additional fees if the exchanged suit retails at a high price and for shipping the item back to them after exchange is completed. You will be invoiced the shipping amount before we send it back to you. Items of a lesser value for exchange will be issued a store credit.
* SALE OR PROMOTIONAL ORDERS OVER 10% OFF IS FINAL SALE, NO EXCHANGES.
** ALL JEWELRY AND ACCESSORIES FINAL IS SALE
- In the unlikely event your item comes damaged, we can offer a replacement. Damages must be claimed within 3 business days of confirmed delivery. Please email us at firstname.lastname@example.org for approval. Once the submission has been approved, you may ship the suit back within 2 business days for your replacement piece **provided it is still in stock**. If tracking for overseas orders are limited (priority service) we cannot guarantee a replacement at the cost of Bikini Crush Swimwear. Shipments will come with $50 insurance for damages for priority domestic and $100 express domestic and no insurance international for priority or promotional shipping and $200 express. Please be sure to purchase an express or full tracking method of shipping and insurance. Bikini Crush Swimwear will cover the cost of a non express service for replacement pieces and if the buyer wishes they can upgrade to an express method at their expense. If damages occur during shipping the buyer must file a claim to reclaim money for the expense of shipping the item back to Bikini Crush Swimwear. Bikini Crush Swimwear will cover the cost to send a replacement to the buyer non express.
- If we receive a suit that has been worn we will send the suit back to you and not exchange or refund it and you will be banned from future purchases.
- Custom Bikinis are allowed two sizing alterations, after that an additional fee will be added before your order. You are responsible for shipping the item to us and the cost of shipment back to you, for any alterations completed.
- We understand that online shopping can be difficult especially with swimwear, if you are dissatisfied for any reason please contact us first to resolve any issues. We WANT you to look and feel Fabulous in your Bikini Crush Swimwear and we will work our best to make sure you feel happy with your purchase.
**Please allow us time to create your exchanged suit. We make items to order and cannot predict inventory of exchanged styles ahead of time. This can take the normal production time. Please note this includes Rush Orders, so keep this in mind when ordering**
Items not covered under our warranty of damages:
- General wear and tear
- Past 3 business days of your confirmed delivery date
- Discoloration of fabrics and hardware due to continuous salted water and/or chlorine exposure.
Promotional coupons at checkout, sale or custom designed and fit bikinis are Final Size, No returns or exchanges, NO exceptions.